Shipping and Returns

Free In-Person Pick Up

Free pick up in Kitchener, ON Saturdays from 9 AM - 1 PM,

The address will be provided once your order is ready for pick up.

SHIPPING & HANDLING

Shipping is only available within Canada.

Free Standard Canada-wide shipping only on orders over $150.

$7 flat rate per order within Ontario.

$15 flat rate per order within Canada, outside Ontario.

Orders will be shipped within 7 business days. Please make sure the shipping address is correct as we can’t redirect orders once they have been sent. In the case of an incorrect shipping address, additional costs will be incurred by the customer.

All orders are subject to availability and credit authentication. During sales and holiday periods, additional processing time may occur.

Shipping to P.O. Boxes or Multiple Addresses

Orders shipped to P.O. Box addresses, rural postal codes and remote locations may take longer to arrive. Please allow additional time for orders shipped to these addresses.

Orders may only be shipped to one address. If you would like to order items that require shipping to multiple addresses, place separate orders for each address.

Taxes

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated and displayed on the Order Summary page.

RETURNS & EXCHANGES

Please note that all orders are final sale and not eligible to be refunded.

In the event that your items arrive incorrectly, please send us an email hello@shopevergreen.ca and we will investigate the issue. All requests are acknowledged on a case by case basis.